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Frequently Asked Questions and Admission Guidelines

From 07/05 to 15/06

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Below you will find answers to frequently asked questions as well as our admission guidelines to help you prepare for your visit and have a pleasant time in your Shopping Center.

My question is about...

General information 
How can I keep up to date with news from the shopping center?
We invite you to subscribe to our weekly newsletter. You can also follow our Facebook and Instagram pages which will keep you up to date with new trends, tips and inspiration from your favourite stores.

Is the shopping center accessible to people with reduced mobility?
Yes, the Shopping Center offers special access from the main entrances, special places in the floors of our car parks, as well as adapted sanitary facilities.


Opening hours and access 
What are the opening hours of the shopping center?
The hypermarket is open from Monday to Saturday from 8:00 am to 8:00 pm.
The shops :
- Monday to Thursday: from 10am to 8pm
- Friday: from 10 am to 8 pm
- Saturdays from 10 am to 7 pm 

Restaurant opening hours are available here.

Is the Shopping Center open on Sundays?
The Shopping Center is open a few Sundays during the year. Once determined, the corresponding dates are posted on our website and communicated on our social networks.

How do I get to the Shopping Center? 
The Kirchberg Shopping Center is located in the heart of Luxembourg's first business district and can be reached directly by car or public transport.
You can find all the information about how to get to the Shopping Center on our dedicated page.

Where can I park my car?
Our car park is available free of charge for 3 hours during the week and 5 hours on weekends.
The car park offers 3 entrances all around the shopping center and, with its 2,766 spaces spread over 3 floors, provides direct access to the shopping center and its shops.


Services and shops 
How do I contact customer service?
If your question relates to the shopping center in general, its accesses, services, shops or restaurants, we invite you to contact us by email at marketing@kirchberg-shopping.lu.
If your question relates to a purchase, a return or a product, please contact the retailer concerned directly.

Which stores are open or closed?
The list of open stores is regularly updated here.

Which restaurants and gourmet breaks are open?
Our 20 restaurants and gourmet breaks should be open on June 1, 2020 following government authorization.
In the meantime, information on the restaurants that are open and their reception conditions is available here.

Does the shopping center offer a childcare service?
Auchan provides customers of the shopping center with a play area for your children. Reception and information at the Auchan reception desk located on the 1st floor of your Shopping Center.

I lost something during my last visit. Who can I contact?
Go to the Auchan reception desk located on the ground floor.


My security
What hygiene measures are in place on site for customers of the shopping center?
Your well-being and protection are our top priorities. This is why we guarantee optimal reception and safety measures: floor markings, social distancing, hydroalcoholic gel dispensers throughout the shopping centre, adapted timetables and layout of rest areas, qualified staff answering all your questions via our social networks,... Consult all the measures here.

Do I have to wear a mask in the Shopping Center?
Yes, we ask each visitor to wear a mask or a nose and mouth protection when a distance of 2m cannot be respected between people.

If so, do I have to bring my own protective mask?
Yes, and we thank you for your cooperation. For your comfort, masks are available for sale in your Auchan hypermarket.

Do not hesitate to regularly consult our website and our social networks: Facebook & Instagram.
We update the information there.
 

 

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